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Bank Transactions Screen default dates wrong
Every time I go to the Bank Transactions s screen (from the Dashboard or directly), the display period defaults to a calendar year. If I hit the reset button, it will adjust it to the last 3 months, which is OK, or I can set it for this financial year (or some other period of course), but these settings are not retained and the next time I go to the screen it will again show me the calendar year (which isn't even a display option). Its not a huge problem, but it is annoying as I keep getting the little warning message about locked transactions. How do I correct this?21Views0likes5CommentsMYOB Offer Poor Support
Frankly I am just looking to vent. The support I receive from MYOB is always terrible. When you finally get through, the people you talk to are horribly under-equiped to answer the questions/solve problems. In one case I had a MYOB bug that I needed to deal with. The first time i had the problem, they fixed my transactions. The next time - bad luck, your system is always going to reflect inaccurate information. I have already started migrating one of my company files to Quick Books, and the support I have received from them has been exceptional. I have already run MYOB and Quick Books in parallel for one quarter and successfully matched, and I am about to reconcile the 2nd quarter. Assuming both sets of books matched again, I will be closing one MYOB file and in all likelihood will start runing my other company file in parallel with Quickbooks shortly after. I have been with MYOB since 2010 and their support has steadily and surely become worse. I am amused by the fact that after MYOB have provided support assistance they send you a "MYOBelieve you can DIY!" email, when their own support people flounded with the problem. I made a support call yesterday where I spent over an hour on the phone and eventually got some glib advice about how to solve the problem (after the support person had to call for advice). Interestingly, I went to see my Accountant's MYOB person today, and they not only suggested in a few moments what the MYOB people took me an hour to get to yeterday, but also showed me a much better way to correct the transactions in question. I really would prefer to stay with MYOB. They know and I know, most people will put up with poor service, because it is too hard to change their accounting software - which is exactly what I did. It gets to the point where staying makes no sense staying though, and it is now worth the pain of migrating.448Views3likes10Commentsemail delivery unsuccessful (hotmail address)
Hi, we have been trying for some time to send a weekly statement to a hotmail address and every week we get a bounce notification advising unsuccessful. We are able to send it direct out of outlook so no issues with customer receiving emails. Why would this be happening?29Views0likes5Comments