Forum Discussion

nmf555's avatar
nmf555
Cover User
2 months ago

Backup or Export data From Myob Essentials Online for Accountant

Hi - I am trying to export my data from MYOB Essentials to give to my accountant but I get the following error message constantly:

Request ID: 0f1d0786-e62a-4ba5-916c-6f816c6ea117.

Can anyone help - thank you in advance

7 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi nmf555,

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    For us to be able to assist you, please confirm the last four digits of the serial number of the file you're having issues with exporting. If AccountRight, kindly check the company file ID by going to Help > About MYOB AccountRight.

     

    We are looking forward to your response.

     

    Best regards,

    Doreen

    • nmf555's avatar
      nmf555
      Cover User
      MYOB serial number
      4030
      Business name*
      Namemakers
       
      This particuar file is not Account Right - it is online.
      Many thanks
       
      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator

        Hi nmf555,

         

        Thank you for confirming your serial number.

         

        We were able to execute the fix on your company file. Kindly log out and then log back in to test. Please let us know if you can now export data without any issues.

         

        If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

         

        Best regards,

        Doreen