When creating a Bill from the intray the system is correctly identifying the correct supplier and amounts but is not loading the default account code for the supplier. This is occuring on EVERY bill so not an issue that the bills are being scanned incorrectly. Includes scanned bills and PDF documents loaded directly. Work around is to load the account code manually which isn't ideal.

Chris,I am having the same issue with creating bills - no account code coming across, and still not remembering payment terms.Essentials was much better on so many levels than Business - it appears the developers have never used the program or understood how actaul business uses it.Can someone get these things fixed to be better than Essentials, or do we look elsewhere?

Hi is there any solution to this yet? I have the same issue for a few weeks now. Also using google chrome.

I am also seeing this issue today. Account code is blank when creating a bill form the in tray, but looking at the contact card the supplier definitely has a default expense account setup. Tried another browser and the fault remains. Also getting the 'ABN invalid' issue described in another thread.

Chris,Every computer using chrome.The issue is creating a bill from the in tray - recognises the supplier, usually the date, but no default account code - as essentials did.Also a pain to enter the payment date each time - it should know if it is end of month, end of next month, seven days etc.If the program is too dumb to recognise this - you should be able to edit payment terms under the supplier info.Business seems to be a retrograde step on a number of things

Hi Chris. We are using the same process of creating a bill that we have done for the last year of using MYOB. It does not work for me on either Firefox or Chrome, nor for my Manager on a Chrome book so this is not a browser issue. Any progress would be appreciated as this is frustrating and it appears I'm not the only user having the same issue. ThanksDavid

Bills from Intray are not matching to default account Code.

29 Replies

aperson
User
2 years ago
I am also seeing this issue today. Account code is blank when creating a bill form the in tray, but looking at the contact card the supplier definitely has a default expense account setup. Tried another browser and the fault remains. Also getting the 'ABN invalid' issue described in another thread.
- Earl_HD
  MYOB Moderator
  7 months ago
  Hi @everyone,
  
  Thank you for your post, and I'm sorry to learn about the issues you've encountered.
  
  I apologize for the delay in our response. We are aware of the issue where the Account code is appearing as blank when creating a bill from the Intray. Our development team is actively working on a workaround to resolve this issue. We will provide an update as soon as we have a solution in place.
  
  We greatly appreciate your patience while we address this issue. If you have any additional questions or require further assistance, please don't hesitate to post again. One of our team members will be more than happy to assist you.
  
  Regards,
  Earl
  - Diamond0
    Contributing User
    3 months ago
    Can you please provide an update on this issue please?
    
    I have noticed now that the "Due Date" is not populating as per the account set up. Can you please review this and let me know know it will be resolved?
ChrisMYOB
Former Staff
2 years ago
Hello thetonto

Thank you for your post.

Can you please confirm that the default account code you are referencing is the default supplier expense code that you are referring to?

I'm seeing that a fix should have been done in the background for this issue, are you still facing it? If so can you please try logging in from another web browser or clear your browser cache and try again?

Please let me know how this goes.
- thetonto
  Experienced User
  2 years ago
  Correct. It is the default code that is loaded onto the contact. Also confirm it is still not working and using an entirely different computer
  - rjnixon10
    Contributing User
    2 years ago
    Also have to enter payment due date manually - should be able to have a default for each supplier - eg end next month, in 7 days, etc.
    Used to work fine in essentials
Alyshia
Contributing User
12 months ago
Any update on this? We are experiencing the same issue and it's quite driving us all insane in the office.
NoFarmersWife
User
10 months ago
It is now 7 months later and I am still experiencing this issue. When will this be fixed please?