Hi all,
MYOB Pay Super is a new feature for Australian AccountRight Plus and Premier users. It enables businesses to electronically pay their superannuation from within their accounts. It’s free to use, and another benefit of an AccountRight Live subscription. We’re confident it will save you time and money, as well as ensure you are compliant with the ATO’s SuperStream deadlines.
MYOB Business Division General Manager James Scollay says Pay Super makes it easy for businesses of all sizes to comply with SuperStream requirements. “Meeting your super obligations can form part of your regular payroll process.”
“Our comparisons of the difference between using integrated software to do the ‘heavy lifting’ of super contributions and working manually to calculate and make payments have demonstrated that employers can turn hours of work into minutes every time they pay super, and the more employees they pay, the greater the time saved. One of our early users of Pay Super told me it turned a five hour job into a five minute job.”
Mr Scollay says the benefit of MYOB’s early release of the new Pay Super feature is that employers don’t need to shop around for providers or deal individually with super funds.
“The update is free for payroll customers with their subscription, and there are no limits on the number of employees paid or the number of transactions.”
If you need help with our new Pay Superannuation feature, please see our online help in AccountRight. The direct link is http://help.myob.com.au/ar2014/setup_paysuper.htm Information includes assistance with signing up for the service, checking your super fund and employee details, and how to pay superannuation. We’ve also created a short video that introduces the service.
It’s been our biggest week of the year on the Community Forum. We’ve welcomed over 830 new members and over 2000 posts have been submitted.
Let me give an enormous thank you to those community members that have assisted others on the forum during this extremely busy period. An extra special thanks to our top contributors of the week - @CloudMindAcc, @TonyLane, @ronatbas, @gavin12345, @oyster, @Leanne_Berry, @Renee_Training, @David_Cree, @Mike_James and @Andy_Robert. Thanks so much for sharing your knowledge, expertise and wisdom. Love your work!
Bonus points and extra good vibes to @CloudMindAcc, @Leanne_Berry, @ronatbas, @Andy_Robert, @gavin12345, @IanChait, @JenPerram and @TonyLane who all had multiple posts marked as solutions.
Our support teams have also been working extremely hard to assist as many clients as possible. We are currently answering around 2000 calls each day, plus over 500 LiveChat sessions, and this week made 800 forum posts. We trained over 60 new team members in the lead up to this year’s busy end-of-financial year period to better cater to the large demand for help with our software. But we understand that some of you are still having to wait to contact us, particularly via phone. We’re really sorry if you have found it difficult to get in touch with us. We understand how frustrating it can be at this time of year not being able to quickly obtain assistance.
If you have an issue, we encourage you to first search the Support Notes database and the Community Forum to see if these extensive resources can help resolve your problem. If you cannot find information about your issue, please post details of your problem with as much detail as possible in the relevant Community Forum board. Some of the most popular Support Notes this week have included:
Downloading and installing AccountRight updates
Preparing and printing payment summaries
Superannuation rate change from 1 July 2014
Downloading updates from my.MYOB
End of payroll year guide
I hope you have also found our comprehensive end of financial year website invaluable in the past few weeks.
We hope you all get the chance this weekend to have a well-deserved break. But for those that are working, please remember that our support teams will be continuing to help people over the weekend between 6am and midnight AEST. And you can certainly post here on the Forum anytime of the day or night.
Love your work,
Jason Hill
Community Manager
