2 Factor Authentication - changing phones

actdrc
1 Post
Cover User
Australia

2 Factor Authentication - changing phones

I just changed my phone and delete the app in the old phone. However, I can't setup new authenticator app in the new phone that makes me unable to login the Myob account. Please answer me asap

1 REPLY
MYOB Moderator Steven_M
20,220 Posts
MYOB Moderator
New Zealand

Re: 2 Factor Authentication - changing phones

Hi @actdrc

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge

 

The authenticator app used in two-factor authentication is tied to the phone it's installed on. This does mean that switching phones you will no longer be able to access your verification codes on that new device until you enable two-factor authentication on it.

 

If you are moving phones, before getting rid of the older phone you would need to turn off two-factor authentication and then set it up on your new device. If you are unable to access your old device you could look at using one of your backup codes.


If a backup code or the old phone can't be accessed you would need to speak to the phone based support team on 
1800 620 430 (Australia) or 0800 60 69 62.


Kind Regards,
Steven
MYOB Client Support
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