Cancelling Subscription from Overseas

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PBPS
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Cancelling Subscription from Overseas

Hi

 

I need to cancel my MYOB Subscription but am unable to phone customer service as I am overseas and not in Australia. Please could you give me an email address that I may use to sort out this issue.

 

Many thanks

Kirsty

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MYOB Moderator Steven_M
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Re: Cancelling Subscription from Overseas

Hi @PBPS

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge


Generally speaking, all cancellation requests do need to be handled by out cancellations team, who can be reached via 1300 555 151. 

As you are overseas we can arrange for this to occur via the Forum. If you would like to send me through the serial number of your MYOB Essentials (bottom of the business name menu - top right) via Forum private message we would be able to assist with that process for you.


Kind Regards,
Steven
MYOB Client Support
Kahuna1965
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Re: Cancelling Subscription from Overseas

I am in the same position. I wish to cancell my subscription but I live in Scotland now and need help cancelling my subscription. I would have followed the process you advised the other chap to follow but I did not understand the instructions. Could you please restate them clearly for me and assist me in cancelling?

 

Tony


Steven_M wrote:

Hi @PBPS

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge


Generally speaking, all cancellation requests do need to be handled by out cancellations team, who can be reached via 1300 555 151. 

As you are overseas we can arrange for this to occur via the Forum. If you would like to send me through the serial number of your MYOB Essentials (bottom of the business name menu - top right) via Forum private message we would be able to assist with that process for you.


 

MYOB Moderator Steven_M
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Steven_M
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Re: Cancelling Subscription from Overseas

Hi @Kahuna1965

 

I see you have sent me a private message on the MYOB Community Forum to which I have responded to with a request for further information before we can arrange cancellation of that subscription.


Kind Regards,
Steven
MYOB Client Support
C0ntest0
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Re: Cancelling Subscription from Overseas

I have the same problem. And it is unclear to me that this is a safe channel in which to communicate customer number and subscription detaiols. Please advise, as I have spent already a fair amount of time to do something that you would ordinarily do by clicking a "cancel subscription" button in your account.

Thank you

MYOB Moderator Steven_M
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Steven_M
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Re: Cancelling Subscription from Overseas

Hi @C0ntest0

 

The information we do require to confirm a subscription is the serial number/Business ID and some generic company information (i.e Account Name, Address, Phone Number).  We don't require information relating to the subscription and the payment method used. For privacy reasons, I have sent you through a private message on the MYOB Community Forum to arrange for that process to take place. 

 

A private message on the MYOB Community Forum is only available to the sender and recipient of that message, no other users have access to that information.


Kind Regards,
Steven
MYOB Client Support
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