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A warm welcome to MYOB community forum and I hope you find this useful.
There is a two-step process - firstly, create a customer return and secondly process the customer return and either allocate it to an existing open invoice or to pay a refund to the customer if they have completely paid their invoice. I have provided you with a link that explains step by step the processes of creating customer return and processing it.
I have also worked out for you as an example.
Step 1 - Create a customer return
Sales menu>>create customer return>>Select your customer>>Enter appropriate description>>Amount/Date>>Save.
Step 2 - Sales>>Process customer returns>>Highlight the returns>>Apply to Invoice/Pay refund>>
You will be directed to this page. You need to enter the correct date of return and write down the amount returned as highlighted below.
Hope this helps and for further detailed reference, I would strongly recommend you to go through the Help page that I have provided a link to in this post.
Hope this helps. Please let us know how you go as we are happy to help further.
I had a similar problem which was resolved by creating a dummy "item" in the first instance. I am aware that not all businesses work with items (we don't either) but by creating a dummy item before attempting a customer return as out lined below, it works. MYOB is aware of this glitch.
Hope this helps.
Not really. It does not save... my business is a Service type, Not selling goods. Is there any restriction on returning service type businesses in MYOB Essential?
Many thanks to @CTF for the contribution and sharing with us.
@NJ Service business can also create an item for service and no there is no restrictions on returning service type in Essentials. Can you please elaborate what is not saving as per your post?
If you are nt able to save the item, I have captured a window which may help to create an Item as Overcharged for Service.
Once you have created an Item then please follow the notes above to process your customer return and processing.
Let us know how you go as we are would like this to be resolved as soon as possible.