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13 hours ago
A warm welcome to MYOB community forum and I hope you find this useful.
There is a two-step process - firstly, create a customer return and secondly process the customer return and either allocate it to an existing open invoice or to pay a refund to the customer if they have completely paid their invoice. I have provided you with a link that explains step by step the processes of creating customer return and processing it.
I have also worked out for you as an example.
Step 1 - Create a customer return
Sales menu>>create customer return>>Select your customer>>Enter appropriate description>>Amount/Date>>Save.
Step 2 - Sales>>Process customer returns>>Highlight the returns>>Apply to Invoice/Pay refund>>
You will be directed to this page. You need to enter the correct date of return and write down the amount returned as highlighted below.
Hope this helps and for further detailed reference, I would strongly recommend you to go through the Help page that I have provided a link to in this post.
Hope this helps. Please let us know how you go as we are happy to help further.