How to cancel MYOB Essentials from overseas

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4WDTS
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How to cancel MYOB Essentials from overseas

Hi,

I am currently overseas and wish to cancel my MYOB Essentials subscription. Can you inform me how best to go about this?

Thanks!

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MYOB Moderator Steven_M
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Re: How to cancel MYOB Essentials from overseas

Hi @4WDTS

 

Generally MYOB Essentials cancellations do need to be done through the required phone based team who can be contacted on 1300 555 151.

However as you are overseas I have sent you a private message on the MYOB Community Forum to better assist with your request.


Kind Regards,
Steven
MYOB Client Support
timellis77
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Re: How to cancel MYOB Essentials from overseas

I have been trying to cancel my MYOB account for the last month. I am travelling on cruise ships overseas (no phone access) and when I am home (like today - Saturday) the MYOB phone line is not open and live chat is unavailable.

 

My account has tried calling MYOB to close it for me, but they wont.

 

I'bve already paid one month for nothing - On May 2 I get billed again for a service I no longer want but can't seem to get rid of.

 

Help me please 

MYOB Moderator Steven_M
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Re: How to cancel MYOB Essentials from overseas

Hi @timellis77

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge


I have sent you a private message on the MYOB Community Forum in regards to confirming additional information so that we can arrange for your MYOB Essentials subscription to be completed in writing


Kind Regards,
Steven
MYOB Client Support
Bilibili
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Re: How to cancel MYOB Essentials from overseas

I can't close MYOB Essential after I called the phone number of customer service. Could tell me how to close it? I had paid MYOB for few months and do nothing!
MYOB Staff Post LeightonJ
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Re: How to cancel MYOB Essentials from overseas

Hi @Bilibili,

 

Welcome to the MYOB Community Forum!

 

We will send you a private message shortly regarding this matter. To access your private message inbox, please click on your avatar icon on the top right corner of your community page and then click the envelope icon.

 

Post here in the community forum should you require further assistance.


Kind regards,
Leighton
Client Support Representative

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Bilibili
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Re: How to cancel MYOB Essentials from overseas

hi,i remember i was cancel MYOB last month,but I still get the tax invoice today. Please help me cancel it and get refund! Thanks!
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MYOB Moderator Steven_M
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Re: How to cancel MYOB Essentials from overseas

Hi @Bilibili

 

Sorry to see that you have been charged for that month.

I've arranged for that invoice to be returned to yourself, it will be placed back against the Credit Card that made the payment (a MasterCard in the name of Shiyu Hao). Do note that due to internal processes, it can take a few days while it is processed by our team but I have started that returned policy for you. Do let us know if you are unable to see those returned funds by next week and we can follow up with the team.

 

I've also ensured that the subscription is cancelled so that no future charges do get incurred.


Kind Regards,
Steven
MYOB Client Support
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