Invoice emails are not being sent

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StevenMead
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StevenMead

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Invoice emails are not being sent

Good morning.

 

Could you please explain why I am unable to send email Invoices. It shows as being 'Sent' but there is no email shown in the activity for the invoice.

 

The email addresses ARE all correct (they are existing clients). I have also set up a dummy email (to myself) to test this.

 

At this stage Invoices are not being sent to ANY email addresses at all.

 

How can I rectify this?

3 REPLIES
Super Partner TallBooks
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Australia
TallBooks
Super Partner

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Re: Invoice emails are not being sent

Hi @StevenMead

 

This sounds highly unusual as the email system is built in with Essentials.

 

Have you tried changing the browser to Chrome or Mozilla Firefox? Sometimes these kind of bugs are browser related.

Kind Regards

Samuel Burmeister
Tall Books - Certified MYOB Partner
Training, Set-up & Small Business Bookkeeping
info@tallbooks.com.au
www.tallbooks.com.au
helpmeob1
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helpmeob1

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Re: Invoice emails are not being sent

I am also having issues sending emails.. the MYOB software has been fine for years!

 

Please see attached error message.

MYOB fail.JPG
MYOB Moderator Tallie_M
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Tallie_M
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Re: Invoice emails are not being sent

Hi @helpmeob1,

 

Welcome to the MYOB Community Forum.

 

It sounds like you're using AccountRight, not MYOB Essentials.

 

The error message you've encountered can typically be resolved by changing the properties of your AccountRight icon.

 

Please see our help page Fixing email issues for instructions on how to fix this (click on the relevant error message heading).

Warm Regards,

Tallie

MYOB Client Support
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