Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
Solved! Go to Solution.
Thank you for your feedback regarding your recent experiences with the MYOB Super Portal, I am sorry to hear you were having difficulty in changing a user ID for the super portal. If you are still looking to change the login for the MYOB Super Portal, we are more than happy to provide you with the appropriate information.
As a general rule of thumb, we do recommend allowing 10 working days after the submission of the superannuation file to see the contributions appear with the Superannuation fund. As different fund may have different processing times, some funds may receipt the contributions faster or slower than others.
It is worth mentioning that you are not obligated to use the MYOB Super Portal to pay your superannuation contributions, and if you have another superannuation clearing house that you would prefer to use, you can certainly use that.
The only thing to be aware of if you are looking at using a different clearing house, is that the super contribution file saved by MYOB Essentials is formatted for the MYOB Super Portal. Depending on the clearing house that you are using, the superannuation contribution file may not be in the correct format and may require some adjustments.
Please do feel free to post any other questions that you may have