Note to customer replicating

Kennytheplumber
4 Posts
Cover User
Australia
Kennytheplumber

4Posts

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0Solutions

Note to customer replicating

The note to customer section of the invoice keeps transfering/replicating from the previos invoice.

3 REPLIES
MYOB Staff Post RienaP
1,665 Posts
MYOB Staff Post
New Zealand
RienaP
MYOB Staff Post

1665Posts

178Kudos

242Solutions

Re: Note to customer replicating

Hi @Kennytheplumber,

 

Happy New Year and welcome back to the forum. I hope you are finding this helpful.

 

Can you please check for me if the Notes section of your invoice it is ticked "Remember this?". If there is a tick, untick it and it should not appear on all the new invoices you create. 

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Please let us know how you go as we are happy to help further. Smiley Happy


Regards,
Riena
MYOB Training Specialist

Kennytheplumber
4 Posts
Cover User
Australia
Kennytheplumber

4Posts

0Kudos

0Solutions

Re: Note to customer replicating

Hi

The 'Remember this' tab is not ticked.

The note is always the same from a invoice last week.  I have checked the remember this tab on that invoice as well.

 

MYOB Staff Post RienaP
1,665 Posts
MYOB Staff Post
New Zealand
RienaP
MYOB Staff Post

1665Posts

178Kudos

242Solutions

Re: Note to customer replicating

Hi @Kennytheplumber,

 

Thanks for your feedback and coming back with information.

 

To troubleshoot further I would suggest clearing the browser cache, or try a different browser such as Google Chrome, then check if it makes any difference. 

 

Please do let us know how you go. 


Regards,
Riena
MYOB Training Specialist

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