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A casual staff member worked some extra hours this fortnight. They have been reflected in the gross pay, but the PAYG and nett payment amounts have not updated at all from the last payslip, so both are incorrect. Any ideas what might be going on?
Solved! Go to Solution.
Also just noticed that in the pay history screen the gross is incorrect too (although it is not on the actual payslip). Totally wierd!
Hi there @SalesPOD,
If you enter another dummy pay for the same employee with the same number of hours, does the tax and net pay amount show up correctly or is it still not changing to reflect the correct value? If it's now showing up correctly, it may have just been a one-time glitch in which case you can simply delete the pay and re-enter the pay. If the issue is still occuring, could you please provide us with a screenshot of the page?
In regards to the Pay History, please also provide us with a screenshot of the window (showing the gross amounts), as well as a screenshot of the pay (once you click into it). Please also ensure that any sensitive or confiential information is blacked out before uploading.
Yup, deleted the pay run and all was well when it calculated the next time. What an unusual situation, lucky I don't have too many employees so this wasn't too big of a pain...