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I have created a customer return in Essentials but when I try to process the return against an outstanding invoice it does not link to the outstanding invoice? even though the invoice is listed as overdue.
Solved! Go to Solution.
Bit out of left field here, but if you go that Customer contact (Contacts>>View Contacts and select the contact) do they have an email address listed in in the Email (to) field*? If not, does adding an email address (even a dummy one), saving the contact allow for that customer return to be processed?
*On the left-hand side, not the Additional email addresses
Great to hear that adding an email address to the contact has resolved that enquiry.
Having data entered into that field not being a prerequisite customer returns is something that we are looking into for the future. Ideally, you should be able to not have an email address on the contact and apply those customer returns but a quick workaround is to add in an email address to the contact (can be a 'fake' email address).