Spend Money - Contact field does not save

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Partner jmk
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Spend Money - Contact field does not save

When using the Spend Money function to enter several transactions paid from a petty cash account, I use the "To:" field which accesses the list of contacts in my file.

Even though a supplier is selected at time of entering the transaction, it does not save, all other information in the transaction saves okay.

When I go back to view the transaction there is no contact in the To field, I have then tried to Edit the transaction and added a contact once again in the To field and saved, but on re-opening there is still no contact.

I have checked that my suppliers are actually setup as suppliers in the contact area. I do not know what else to try.

3 REPLIES
MYOB Staff Post HelenB
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HelenB
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Re: Spend Money - Contact field does not save

Hi @jmk

 

What Internet browser are you using to access MYOB Essentials? Why i ask is because I know some of the browsers have display and saving issues. If you aren't all ready then I recommend that you try saving the Spend Money transactions in Google Chrome. 

If you are using Google Chrome then you might want to try and clear the cache data from your browser, This link will show you how -  Clear Cache . 

Partner jmk
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jmk
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Re: Spend Money - Contact field does not save

Hi Helen

 

Thanks but I had already read some info re using Chrome and clearing the cache, of which I always use Google Chrome and I have cleared my browsing cache.

 

On investigating further I have found that there is one supplier that is being retained on the transactions but none of the others?

 

The transaction is being saved, it is just losing the contact (supplier) from the To: field

MYOB Moderator Tallie_M
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Tallie_M
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Accepted Solution Solved Solution

Re: Spend Money - Contact field does not save

Hi there @jmk,

 

I've contacted a product specialist regarding this problem and have been advised that this was identified as a file-specific (and card-specific) known issue within MYOB Essentials.

 

Fortunately, I have been informed that this only affects the display of the transaction - that is, even though the supplier name does not show in the Spend Money window, if you run, for example, the Banking Transactions report, the supplier name should show up listed for the transaction.

 

This is something that our product development team are currently looking into, and we do hope for a fix to be released sometime soon. In the meantime, we do appreciate your understanding and thank you for your patience.

 

Please don't hesitate to post again should you have any other queries, or require further assistance.

Warm Regards,

Tallie

MYOB Client Support
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