Trial balance error in MYOB Essentials

This thread is now archived and closed to new comments.
Some of the links provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
JulieH_MSIT
2 Posts
Cover User
Australia
JulieH_MSIT
Cover User

2Posts

2Kudos

0Solutions

Solved: Go to Solution

Trial balance error in MYOB Essentials

How do you resolve an error "... the dots just dont join up right now" - when trying to run a Trial balance or General ledger report in MYOB Essentials after being invited as an "Advisor" level..

 

I have had this issue with files a couple of times and they dont seem to resolve themselves.

 

Any suggestions?

2 REPLIES
MYOB Moderator JakeN
713 Posts
MYOB Moderator
Australia
JakeN
MYOB Moderator

713Posts

119Kudos

83Solutions

Accepted Solution Solved Solution

Re: Trial balance error in MYOB Essentials

Hi @JulieH_MSIT,

Are you using the web browser called Chrome?

If not may I recommend trying it out to see if it is a specific browser related issue.

 

Also try clearing your current web browsers cache.


Kind regards,
JakeN
MYOB Partner/Social Support

Is this a Solution?
Mark this as an Accepted Solution
Helpful? Leave a kudos to tell others

JulieH_MSIT
2 Posts
Cover User
Australia
JulieH_MSIT
Cover User

2Posts

2Kudos

0Solutions

Re: Trial balance error in MYOB Essentials

Thank you.. I was using Internet Explorer.. I cleared the Cache which didnt help the problem.

 

Using Chrome did resolve the issue.. Our network is setup to default to Internet Explorer, so its a shame that IE has the issue.

 

Thanks for your help Jake..

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post