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We have received a deposit to our bank account where the notation on the bank statement is "Direct Credit 461052 PYC PAYDIRECT 1011M796.29". We do not have any customers with this amount outstanding and no easy way of knowing who has made the deposit. The bank have been unable to assist. Are you able to advise how we can locate who it is that has made the payment please?
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When a customer makes payment on an invoice using PayDirect Online that invoice would need to be paid in full and you would receive an email indicating that payment has been made. From a company file point of view, the system will generate a Receive Payments transaction marking that invoice as paid and grouping that payment with Prepare Bank deposits. So provided that payment has made via PayDirect Online you should have an email to that effect and a Receive Payment transaction.
In your case, it sounds like a customer has made a direct payment through to your bank account i.e. not using PayDirect Online and thus you have an amount in your bank account without the necessary components. To see if this the case, I would be going to Banking>>Prepare Bank Deposit and seeing if you have the necessary transaction in that window. If you do you would be able to click on that and go into the Receive Payment to see who and what invoice has been paid. If you don't have that transaction in the Prepare Bank Deposit it does sound like that may have been paid external to PayDirect Online.
Thanks Steve. We have now identified the deposit. It is actually 3 payments. 2 deposits made on one day and the third on the second day. We received emails but because they were not on the same days we discounted them as being linked to this deposit! We have only been using this version of MYOB for a few weeks - we will get there eventually ;-)