PayDirect Online Refund

1 Post
Cover User

PayDirect Online Refund

Hi There,


A Client has double paid an invoice, is there a way to refund the money straight back to their card, or do I have manually refund into their bank account?



MYOB Moderator Steven_M
19,776 Posts
MYOB Moderator
New Zealand

Re: PayDirect Online Refund

Hi @Ourmaj


Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge


While PayDirect Online allows customers to make payments via credit cards it doesn't allow for refunds to be completed by the user to a credit card. These would need to be done through obtaining the customer's bank account details and making payment through Internet banking or a similar situation. 

Kind Regards,
MYOB Client Support
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