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I am trying to process my super payment.
I have no errors but when I try to get to the final screen to submit I get a message saying there are duplicate transasctions for the same member in the file. These must be resolved before proceeding. Then I can't do anything.
There are supposed to be duplicate transactions because the employee has worked all quarter and been paid the same rate of pay (hence the same super contribution)!
This super portal is ridiculous.
I had an employee paid 3 times on the same day (different commissions) and because the pay dates were the same, the portal was telling me there were duplicates and I can't proceed.
I have had to manually go through and change the pay period dates.
This really needs fixing.
Hi there @Paul72,
Welcome to the MYOB Community Forum and thanks so much for your post. We are currently working on improving the functionality of the Super Portal, and do appreciate you taking the time to provide your feedback.
For the time being, in the event where you've received the Duplicate Member Contributions error due to there being multiple lines of the same date range, we do typically recommend that the amount be consolidated to one line, and the subsequent lines of the same date range deleted. For instance, if you have two lines with the same pay period start / end dates, both with $50 each, you'd enter in $100 in one line, and remove the other.
Hope this helps - please don't hesitate to post again anytime you require.