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MYOBAcc's avatar
MYOBAcc
Experienced User
4 years ago
Solved

Can not open Payroll

Hi I have just tried to open my payroll app and it is coming up with an error. Can someone help me please. I have no idea what is wrong

  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi MYOBAcc 

     

    New Zealand Payroll Support Note: Unable to open Payroll, or errors "1976" or "114" should be able to assist with that one. 

     

    In short, the recommendation is to restore a backup if you can. If you are not able to even open the application due to that message, removing the corrupted data prior opening is the way to go.

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  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi MYOBAcc 

     

    New Zealand Payroll Support Note: Unable to open Payroll, or errors "1976" or "114" should be able to assist with that one. 

     

    In short, the recommendation is to restore a backup if you can. If you are not able to even open the application due to that message, removing the corrupted data prior opening is the way to go.

    • MYOBAcc's avatar
      MYOBAcc
      Experienced User
      4 years ago

      Hi Steven

      Thanks so much for the reply. I called the helpline and managed to sort it out.

      It was as you mention a corrupted file and after removing it I could open this again