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Have reloaded Account Rite & Payroll after computer melt down. Cannot get Payroll to load General Ledger to AccountRite. Cannot enter GL into Department codes.
Have spent 40mins on hold to helpdesk, to be transferred to Payroll, another 30mins on hold, then cutoff.
Tried phoning again, wait time now 60plus mins.
This system is **bleep** & right now I have had enough...WHY do I pay for support if I can't get through???
Please could someone phone me to help resolve this.
Solved! Go to Solution.
Sorry to hear that you are having difficulty in speaking to the phone based support team. You are always welcome to post your enquiry on the Forum, I'm sure the MYOB Community would be happy to assist.
In terms of integrating NZ Payroll with AccountRight, it does depend on what version of AccountRight you are wishing to integrate the Payroll data into. I would recommend taking a look at the New Zealand Payroll Support Note: Integrating Payroll with your accounting software. This will go through the setting up of the integration (which may be required if you have uninstalled) and also the transferring of data across.
If you do have any further enquiries we would be happy to assist however we would need to know what version of AccountRight you are linking into and if you are getting any error messages when setting up that accounting link.
I am using Account Rite V19, I downloaded from this site on Tuesday afternoon. I have had this up and running for years. So gutting to have had to waste so much time trying to sort, and also trying to get hold of MYOB for assistance.
I have followed the instructions to intergrate. I put the file path in the company file place, can't find anywhere to explain what product path is. enter my Account Rite payroll liability GL, 2-1300. The system will not allow me to enter anything in the Maintain Departments place where I have always entered my Cost of Sales GL.
Of course will not up load the Journel to Account Rite.
For a user to add in general ledger codes for departments (and ultimately import journals across to AccountRight) you do need to ensure that you have the Tools>> Options>> Accounting tab set up correctly.
So in your case, as you are wanting to integrate to an AccountRight v19 file you would select the AccountRight v19 option. Along with that, the following options do need to be selected:
If you don't have that option to select a Default General Ledger Code for Payroll Liabilities it will mean that it hasn't integrated correctly so do:
Do let us know how you get on and if you require further assistance.
Hi @Raels, can you check whether you are running payroll as Administrator? (See the properties of the payroll icon - right-click, choose Properties, then select the Compatibility tab). If "Run as Administrator" is not ticked, choose the option to change it for all users.
Integrating the payroll in v19 requires the correct ODBC driver. It may pay to uninstall that via Programs & Features, then go to the AccountRight program folder, open the ODBC folder and re-install it using the Setup application. Right-click on that and run it as Administrator too.
I'll be offline for a while today.
Regards, Mike (email@example.com)
DataWise Limited (www.datawise.co.nz), developers of:
DataWise Report Writer - Custom Reporting from MYOB programs
(Including AccountRight Classic/Live, and exo Payroll)
@JakeN phoned today and went through a number of steps to resolve the problem and reset the pathways.
Problem sorted and journels now posting to MYOB V2017.
Thank you so much Jake, I really appreciate your time, patience and assistance.
July - last edited July
I am glad that I was able to resolve the issue for you.
Please mark thea post as a solution so others can trust this resolution.
For everyones benefit, things that I checked were:
Once I had made sure all of these were correct the journals posted fine.
The support article, Integrating Payroll with AccountRight (click here to open) goes through the entire setup process not just the brief explanation I went though.