MYOB payroll showing error

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TPComm
2 Posts
Cover User
New Zealand
Solved: Go to Solution

MYOB payroll showing error

Hi

 

Tried opening MYOB Payroll, and keep getting Confirmation Code Invalid, and Software Version error. Need help please

3 REPLIES
MYOB Moderator Steven_M
18,807 Posts
MYOB Moderator
New Zealand
Accepted Solution Solved Solution

Re: MYOB payroll showing error

Hi @TPComm

 

I have made a slight change to your account which should allow you to confirm that payroll file. This can be done by closing down and reopening the file then selecting to Confirm Online if you do get the confirmation prompt. Alternatively you can go to Help>>Confirm Payroll file to prompt the file for confirmation.

 

Do let us know how you get on and if require further assistance.


Kind Regards,
Steven
MYOB Client Support
Contributing Cover User virgilnz
6 Posts
Contributing Cover User
New Zealand

Re: MYOB payroll showing error

I have the same problem and now it has made my data file read only so I can't process my payroll! Been on hold for 15 minutes on the helpline as well, unimpressed

MYOB Moderator Steven_M
18,807 Posts
MYOB Moderator
New Zealand

Re: MYOB payroll showing error

Hi @virgilnz

 

I'm sorry to hear you are having trouble confirming your payroll file.

I have made a change to your account which should allow for that online confirmation to take place.  Do try it again and let us know how you get on with that confirmation.


Kind Regards,
Steven
MYOB Client Support
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