Forum Discussion

Rachel2805's avatar
Rachel2805
User
5 years ago
Solved

Error - 222 in DMGetVersionInfo (5109:0:0)

Getting the below error message when opening MYOB data file. My version is AccountEdge NE. May I know how to solve this problem? Thank you!
  • Neil_M's avatar
    Neil_M
    5 years ago

    Hi Rachel2805 

     

    Generally speaking an error when attempting to open the file can indicate that there is damage to the file. Depending on the damage it may be able to be recovered by using the Company File Maintenance >> Optimise Company File tool. This tool is designed to run over the file and rebuild it, recovering from a number of different errors.

     

    This will need to be run on the computer hosting the file, and not across the network. Additionally while the file is being optimized, no users will be able to access and work on the file

Neil_M's avatar
Neil_M
Former Staff
5 years ago

Hi Rachel2805 

 

Generally speaking an error when attempting to open the file can indicate that there is damage to the file. Depending on the damage it may be able to be recovered by using the Company File Maintenance >> Optimise Company File tool. This tool is designed to run over the file and rebuild it, recovering from a number of different errors.

 

This will need to be run on the computer hosting the file, and not across the network. Additionally while the file is being optimized, no users will be able to access and work on the file

  • Rachel2805's avatar
    Rachel2805
    User
    5 years ago
    Thank you for your solution. We login next day, there is no damage and everything is back to normal. Have a good day!