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User
giberti
Posts: 2
Registered: 10-02-2012
USA
0
Accepted Solution

Unable to confirm a company file in FirstEdge

I've been using FirstEdge for Macintosh (Release 11.2.0H) for several years to manage my small business. Last week I received the 'Company File Confirmation.' I attempted to register over the internet but was unable to. I decided to give it a week to see if there was possibly something wrong on your end. 

 

Today, I have been unable to confirm via internet or phone. The phone at 1-800-784-7383 system acts as if I haven't pressed any keys. I tried calling from a land line as well as a cell phone. I'm calling from the US if that's any help.

 

I decided I would contact customer support via the website. When I attempted to create an account on the site it said I do not have a valid serial number. I'm less than seven days away from not being able to bill clients anymore. HELP!

 

 

Valued Partner
Tazter
Posts: 346
Registered: 03-11-2011
Australia
0

Re: Unable to confirm a company file in FirstEdge

Hi

Welcome to the MYOB Community User Forum.

I see you are in USA.  You have come to the Australian/New Zealand forum.

 

Acclivity is the company that looks after AccountEdge in the USA; please contact them for assixtance on this link Acclivity AccountEdge Support

Regards

Tony Lane
Tazinx - Ulverstone - Tasmania
Email: Taz@tazinx.com.au

Running AR2011 SP3 with "Win 7 Home Premium on Intel Core i5CPU @ 2.80GHz 3.00 GHz 32-bit, 4GB (3.23 GB usable RAM) desktop PC and 400GB Free space"

User
giberti
Posts: 2
Registered: 10-02-2012
USA
0

Re: Unable to confirm a company file in FirstEdge

Thank you Tony!