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We are running a very old version of MYOB - Version10.01 - my problem is - in a customers card file it is showing an A/R balance of a credit. But when statements are printed out there is nothing on them. Can anyone help please?
I suggest you check the Sales Register for any Open Invoices/CreditNotes for this customer. If there are none, then it is likely there is a balance error between the Sales register and the Card. If there is an error, there is a tool that will allow you to fix the card balance with v19.14 and earlier - it will also check all Card balances match the Sales and Purchases Registers - send me a private message if you would like the details.