Unable to Confirm Company File

Leng
2 Posts
User
Malaysia
Leng
User

2Posts

0Kudos

0Solutions

Unable to Confirm Company File

I'm from Malaysia and now I'm using MYOB Premier 19, which is registered under MYOB Australia. It's been 6 months since I last use a company file, and now it required me to confirm my company file when I login.

 

At first I tried to use the online option, however it failed, and suggest me to phone MYOB customer service.

 

Secondly, I tried to confirm thru phone, but the number given is Australia, whenever I call, it cannot go thru.

 

Please advise. Thanks.

2 REPLIES
MYOB Moderator Steven_M
21,593 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

21593Posts

2420Kudos

3043Solutions

Re: Unable to Confirm Company File

Hi @Leng

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge

 

Looking at your account I am unable to see any reason why a particular company file will not confirm i.e. the account is not locked. For us to investigate that confirmation of a company file further we would require:

  • The serial number - Setup>>Company Information
  • The Company file ID - Help>>About AccountRight
  • The version of the program you are using - Help>>About AccountRight

This information can be access by selecting to Confirm later/placing the file into read-only mode.


Once you have obtained that information you are welcome to send me through a private message on the MYOB Community Forum with that information so we can investigate your confirmation further.


Kind Regards,
Steven
MYOB Client Support
Leng
2 Posts
User
Malaysia
Leng
User

2Posts

0Kudos

0Solutions

Re: Unable to Confirm Company File

Hi @Steven_M,

 

I already reply you thru a Private Message yesterday.

 

 

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