Unable to confirm company file

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sjt51
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sjt51
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Unable to confirm company file

Hello,

 

Very frustrated. I am not able to confirm my company file for V18 via the online confimation. I have attempted to call the helpline but no answer (just rings out) and I need to have the file confirmed ASAP otherwise my accounting will be completely thrown out of whack.

 

Could someone please help with the issue?

5 REPLIES
Ultimate User gavin12345
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gavin12345
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Re: Unable to confirm company file

Hi @sjt51

 

MYOB recently embarked on a campaign to force v19 (and earlier) users to upgrade to AR2017. For those who pay a subscription, MYOB sent them an email. For those without a subscription, MYOB disabled online confirmation to force you to phone them. When you call they will try to force you to upgrade. If you would like to continue with v18, tell them so and they will provide a confirmation code. 

 

You will need to call during business hours. If you urgently require a code today, send me a private message and I will advise how you can get a code today.

 

Regards

Gavin

MYOB Moderator Steven_M
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Steven_M
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Re: Unable to confirm company file

Hi @sjt51

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge


I have made a changed to your serial number and product which should allow for that confirmation to work online as intended for yourself.

 

Do let us know how you get on with that.


Kind Regards,
Steven
MYOB Client Support
NettyWat
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NettyWat

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Re: Unable to confirm company file

Hello Steven, I am also unable to confirm my company file either online or by phone. I too am using Myob Accounting Version 18. Can you please help me? Thanks

NettyWat
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NettyWat

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Re: Unable to confirm company file

Hi Gavin, 

 

I'm urgently needing to get MYOB up and running now. Can you help me please

 

MYOB Moderator Steven_M
21,592 Posts
MYOB Moderator
New Zealand
Steven_M
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Re: Unable to confirm company file

Hi @NettyWat

 

I've made the same change for yourself, this should allow for you to confirm that file online (or via phone).


Kind Regards,
Steven
MYOB Client Support
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