Unable to connect to the online confrimation service

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PaulyT
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New Zealand
PaulyT
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Unable to connect to the online confrimation service

After running an update I am being asked to confirm the account on login. I receive this error message "Unable to connect to the online confrimation service".

Can i get some help please?

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MYOB Moderator Steven_M
21,528 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

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Re: Unable to connect to the online confrimation service

Hi @PaulyT


Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge


Looking at your account, it appeared your company file has become locked and therefore would be unable to confirm online. I have unlocked that company file you and this should allow the confirmation to go through.

Do let us know how you get on and if you require further assistance


Kind Regards,
Steven
MYOB Client Support
PaulyT
2 Posts
Cover User
New Zealand
PaulyT
Cover User

2Posts

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0Solutions

Re: Unable to connect to the online confrimation service

That was quick. All sorted thanks.

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