Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
Just wondering, in a previous update of MYOB Account Right, was there changes to Bank Feeds?
I now find that the feed is not updated until about mid morning, and due to this i have already entered in the transactions manually, but then the Bank Feed can't find them. They are there, just did them.
sort of defeats the purpose of feeds if i still have to do manually and then hide the bank feed as it cannot find the match.
Solved! Go to Solution.
I agree since we updated the feeds are often late in the day when the used to be available first thing. I have checked with the bank and they havent changed anything their end .
The late feed, as annoying as it is, I can sort of understand.
But the fact that the fed transaction, cannot find the entered transaction, that really deflates my airbed.
It would be good if we could force a manual style match to recent transactions.
The data is the same, the date is the same, the amount is the same, but it just won't locate it.
So a 'Use this entered transaction you unforgiving ......" that would be great.
Generally speaking, we do indicate that bank feed transactions will be available the next business day (depending on the frequency of the feed). In some cases, this can be mid-morning while other times due to slight delays in processing it can be later in the day. However, if you haven't received those feeds around lunchtime do let us know and we would be happy to investigate further.
In terms of not finding a match for a bank feed transaction for a bank feed to match to an existing transaction the following conditions do need to be met:
The last two (date and amount) conditions will make it easier to find the transaction when matching.
Personally, I would ensure that the transaction does appear in the Bank Register for the correct account and it does appear in the Reconcile Accounts window but is not ticked. If those are true and you are not able to find a match we would be happy to investigate further