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User
networkn
Posts: 3
Registered: ‎27-10-2011
New Zealand
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Myob Premier 19.5 Slow Multi User Reporting

Hi There!

 

I have a customer running MYOB Premier across Peer to Peer (TCPIP Networking Mode in MYOB) with 2 Users. 

 

If they run a single user logged in, everything is super quick (100MB data File), but if they log the second user in, reports take 6+ minutes to run.

 

Is there a way around this problem that doesn't involve spending thousands?

 

Thanks. 

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Ultimate Partner
jenniek
Posts: 1,495
Registered: ‎28-06-2007
New Zealand
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Re: Myob Premier 19.5 Slow Multi User Reporting

Do all the users have full users rights - as a user and to the MYOB data location

Make sure the virus scan is not scanning data going across the network

Have they run an optimise on their data lately

Check is one user is the same on all machines - is it the second user profile?

I'm not totally IT savy - but these are the questions I ask of the IT guys when my clients have this issue

Whats the operating system?

 

Regards,
Jennie Kingma
JK Business Systems Ltd, Hamilton, NZ
Email: jennie@jkbusiness.co.nz
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User
networkn
Posts: 3
Registered: ‎27-10-2011
New Zealand
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Re: Myob Premier 19.5 Slow Multi User Reporting

Hi There!


Thanks for the reply. Yes I have checked those things, but in reality, they would be a problem with 1 user or 10, but it's only with multiple users.

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Ultimate Partner
jenniek
Posts: 1,495
Registered: ‎28-06-2007
New Zealand
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Re: Myob Premier 19.5 Slow Multi User Reporting

Are both machines relatively fast?

Are they both on same operating system?

Regards,
Jennie Kingma
JK Business Systems Ltd, Hamilton, NZ
Email: jennie@jkbusiness.co.nz
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User
networkn
Posts: 3
Registered: ‎27-10-2011
New Zealand
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Re: Myob Premier 19.5 Slow Multi User Reporting

Yes, we replaced the "host" machine today, with a brand new PC both are running Windows 7. 

 

I believe this is a known issue with MYOB, I wasn't sure if it was fixed in later versions or if there is a workaround for it. 

 

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Ultimate Partner
jenniek
Posts: 1,495
Registered: ‎28-06-2007
New Zealand
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Re: Myob Premier 19.5 Slow Multi User Reporting

Google this command and see if you think this would work. Seems to refer to Vista however

I had the same issue with a foundation server - and IT guys said this fixed it.

netsh interface tcp set global autotuninglevel=highlyrestricted

Regards,
Jennie Kingma
JK Business Systems Ltd, Hamilton, NZ
Email: jennie@jkbusiness.co.nz
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