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Emailing Invoices error when sent to bigpond email addresses

Krystle
3 Posts
Cover User
Australia

Emailing Invoices error when sent to bigpond email addresses

I have had this problem since the sept 2016 upgrade.

I am running Accountright Premier Version 19.13.0 and using Outlook (Office 365).

When I open an invoice and select email if my customer has a bigpond or people email address they receive my email but cannot see the invoice as an attachment.

Also, if I send more than 6 emails at a time of invoices or statements then I get thrown out of MYOB.

 

I have asked for help, get given work arounds but they do not completely work.

I need to get to the bottom of this as I can only email invoices or statements from 1 computer instead of all 3 of them which have active email status.

cheers

Karen

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