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Timeout Extender

SueSRDFire
1 Post
Cover User
Australia

Timeout Extender

Could i please get the timed out extender please?  I am dropping out on the payroll and losing all keyed information.

4 REPLIES
MYOB Moderator Tallie_M
3,666 Posts
MYOB Moderator
Australia

Re: Timeout Extender

Hi there @SueSRDFire,

 

Welcome to the MYOB Community Forum.

 

I've sent you the instructions to apply the time out extender on your end via private message. You can access your inbox by clicking on your avatar on the upper righthand corner and then selecting the envelope icon.

Warm Regards,

Tallie

MYOB Client Support
BellsWindows
2 Posts
Cover User
Australia

Re: Timeout Extender

Hi Tallie,

 

We are also experiencing the session time out issue on out Server Edition (even while running strictly local).

Would the time out extender benefit us and if so can we please have access to it.

 

Mike.

MYOB Moderator Neil_M
3,327 Posts
MYOB Moderator
New Zealand

Re: Timeout Extender

Hi Mike ( @BellsWindows )

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of useful information.

 

I’m happy to provide you with the timeout extender so you can try it out on your system and see if it assists you with the timeout error messages. I’ve sent this through to you in a private message which you can access by clicking on your forum display picture.

 

Do let us know how you get on with this,



Kind regards,
Neil
MYOB Client Support
ProductivTech
1 Post
User
Australia

Re: Timeout Extender

Hi Neil

 

I have a customer who has been battling the inactivity timeout messages for around six months. They are currently on 2016.3 SE.

 

If you could send me instructions for the timeout extender that would be great as the payroll officer is currently having to do payroll in small batches just to get it done.

 

Note that on the classic versions of MYOB this was never an issue.

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