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myob essentials says subscription cancelled?

benm
1 Post
Cover User

myob essentials says subscription cancelled?

Can not log on.

It says subscription cancelled

1 REPLY
MYOB Moderator Steven_M
17,876 Posts
MYOB Moderator
New Zealand

Re: myob essentials says subscription cancelled?

Hi @benm

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge


Taking a look at your account I can see that your subscription is in arrears. This does appear to be due to a missed payment on April's Invoice ($40). This would need to be paid so you are not in arrears before your MYOB Essentials can be placed out of suspended. Payment on that invoice can be made via your my.MYOB account and selecting My Account>>Invoices after logging in. 


Once that payment has been cleared the account should automatically move out of suspended and therefore access to your MYOB Essentials will be granted. 

Do let us know how you get on and if you require further assistance.


Kind Regards,
Steven
MYOB Client Support
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