16-07-2012 12:31 PM - edited 18-07-2012 04:34 PM
We have identified that once a file has been upgraded to version 19.7 and the tax tables have been loaded, if this file is inadvertently opened in 19.6 this can cause the tax table selected for an employee to change.
Opening the file in version 19.7 again won’t cause the table to change back to the correct table, it will need to be manually changed back from the employees card.
We recommend that you ensure the 19.7 update has been installed on all computers on your network. You can check this by opening AccountRight on all computers and selecting ‘about AccountRight’ from the help menu.
If you need to install AccountRight 19.7 on any of your computers you can download it from https://my.myob.com.au
If you may have inadvertently opened your file in AccountRight 19.6 after loading the tax tables it is highly recommended that you check the tax tables selected for employees. This can be done by going to the payroll details of the employee’s card and clicking taxes. If the tables have changed you will need to change it back on this screen.
More detail can be found in the Support Note Employee tax table changed after installing AccountRight v19.7.
All the best,
19-07-2012 05:05 PM
Is there going to be a fix for this Jason?
20-07-2012 09:18 AM
Following the steps in the Support Note is the way to resolve the issue.
We have flagged the issue with our product development team to ensure that users cannot inadvertinently open new tax tables in an older version of the software in future.
All the best,
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