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Super payment made in error

Experienced Cover User C_Andrea
12 Posts
Experienced Cover User
Solved: Go to Solution

Super payment made in error



I accidently processed a super payment to the incorrect Super Corporation for one of my employees. 

I have found this link:

But in my version of MYOB - AccountRight Premier version 19.13 there isn't an option to manage payments or reverse Pay superannuation - only to delete it!


Thanks Andrea

MYOB Moderator Neil_M
3,882 Posts
MYOB Moderator
New Zealand

Re: Super payment made in error

Hi Andrea ( @C_Andrea )


Thanks for your question.


If the contribution has already been lodged with and paid through the MYOB Super Portal then you will want to get in touch with the super fund in question to organise a refund coming through from them for the aforementioned contribution.


In terms of processing through AccountRight, you can either delete or reverse the superannuation payment. If you need to reverse it then you will have to make sure that under Setup >> Preferences >> Security >> Transactions can’t be changed they must be reversed preference is ticked. This will let you reverse the transaction as opposed to deleting it.


Deleting or reversing the superannuation payment will put those contributions back into the Save Super Contribution file window of your AccountRight, which will let you include them in another superannuation contribution file. For contributions that have been made successfully, they can be ticked and included in one super contribution file, that just gets deleted and not uploaded to the MYOB Super Portal


Do let us know how you get on with this,

Kind regards,
MYOB Client Support
Experienced Cover User C_Andrea
12 Posts
Experienced Cover User
Accepted Solution Solved Solution

Re: Super payment made in error

Thanks, I ended up doing two dummy payrolls - one to take the money out of the incorrect fund and one to put it into the correct one. Both payslips were a total of zero but it did the trick. I then did a one off individual payment to the correct superfund to clear it out and receipted the refund into the same account. 

Was a bit fiddly - had to do the dummy payrolls under the same date as the error - but all worked out in the end. 

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