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in the last month payslip e-mails have stopped going to through (the system does not tell they are not going through - we know because staff are complaining)
it worked before?
note we are using myob account right ( live)
can someone help
I presume you’re sending the e-mails directly from AccountRight and not via Outlook?
If so, if you click on the ‘Sent Emails’ option and filter the date ranges (if necessary) to bring up the payslips, what status icon does the column on the far left corner show? Depending on the icon here (e.g. whether it’s an hourglass or a triangle with a question mark), we’ll be able to better identify what the potential issue may be.
as shown in attachment only one e-mail did go through date range from 1st october to today (the one showing i changed the e-mail address to mine to see if would work when i sent it yesterday) however the other 90 i sent over last few days did not go though and are not visible on this list (including mine)
- out of curiosity if payment date is 12-10-17 and i sent payslips on 11-10-17 would this matter