Can not email payslips

johnny20
3 Posts
Cover User
Australia
johnny20
Cover User

3Posts

0Kudos

0Solutions

Can not email payslips

in the last month payslip e-mails have stopped going to through (the system does not tell they are not going through - we know because staff are complaining)

 

it worked before?

 

 

note we are using myob account right ( live)

 

can someone help

 

thankyou

2 REPLIES
MYOB Moderator JakeN
685 Posts
MYOB Moderator
Australia
JakeN
MYOB Moderator

685Posts

117Kudos

79Solutions

Re: Can not email payslips

Hi @johnny20,

I presume you’re sending the e-mails directly from AccountRight and not via Outlook?

 

If so, if you click on the ‘Sent Emails’ option and filter the date ranges (if necessary) to bring up the payslips, what status icon does the column on the far left corner show? Depending on the icon here (e.g. whether it’s an hourglass or a triangle with a question mark), we’ll be able to better identify what the potential issue may be.


Kind regards,
JakeN
MYOB Partner/Social Support

Is this a Solution?
Mark this as an Accepted Solution
Helpful? Leave a kudos to tell others

johnny20
3 Posts
Cover User
Australia
johnny20
Cover User

3Posts

0Kudos

0Solutions

Re: Can not email payslips

Thanks Jake

 

as shown in attachment only one e-mail did go through  date range from 1st october to today (the one showing i changed the e-mail address to mine to see if would work when i sent it yesterday) however the other 90 i sent over last few days did not go though and are not visible on this list (including mine)

 

- out of curiosity if payment date is 12-10-17 and i sent payslips on 11-10-17 would this matter

 

cheers

 

John

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post