Computer has gone kaput and I need a program download, please

ByronBayAngie
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ByronBayAngie
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Computer has gone kaput and I need a program download, please

Hello

 

My computer went kaput and as a result I no longer have my MYOB program ... or the email with my download. I do, however, have my serial number. Can you tell me how I can get back up and running please.

 

Thank you, angela

5 REPLIES
MYOB Moderator Neil_M
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Neil_M
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Re: Computer has gone kaput and I need a program download, please

HI @ByronBayAngie

 

Welcome to the MYOB Community Forum, I hope you find it a great resource.

 

Assuming you have an active support agreement against your desktop MYOB program, you can download it from my.MYOB [ Australia | New Zealand ] by logging in and then going to My Products >> Downloads

 

Do let us know how you get on with this,



Kind regards,
Neil
MYOB Client Support
ByronBayAngie
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ByronBayAngie
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Re: Computer has gone kaput and I need a program download, please

Hi Neil

 

Thank you for getting back to me.

 

I don't have an active support agreement - what does this mean for me?

 

I really only want read access.

 

Looking forward to your reply.

 

Thanks and regards, angela

MYOB Moderator Tallie_M
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Tallie_M
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Re: Computer has gone kaput and I need a program download, please

Hi @ByronBayAngie,

 

I'm happy to look up your account and see which product and version you're entitled to. I've sent you a private message requesting your account details - you can access your private messages by clicking on your avatar on the upper righthand corner and then selecting the envelope icon.

Warm Regards,

Tallie

MYOB Client Support
ByronBayAngie
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ByronBayAngie
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Re: Computer has gone kaput and I need a program download, please

Hey Taille

 

I've not received a private message.

 

Thanks, angela

MYOB Moderator Tallie_M
4,224 Posts
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Australia
Tallie_M
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Re: Computer has gone kaput and I need a program download, please

Hi @ByronBayAngie,

 

I can confirm it's been sent but that it hasn't been read yet. As mentioned, please ensure you're clicking on the envelope icon on the dashboard that appears when you select your avatar.

Warm Regards,

Tallie

MYOB Client Support
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