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Not able to get into MYOB TEAM to do pays
Hello This has become a joke, not only are my staff having trouble putting hours into MYOB team now I can't even get into MYOB team on my desktop to do pays. No one has gotten back to me and now we're seriously thinking of moving away from MYOB. Some assistance would be much appreciated. It's timing out on me. I have tried both firefox and chrome same issue.71Views4likes10CommentsSpend money &n return to spend money page
I have over 100 spend money transactions to input - so that I can put the invoice number on the transaction. Could I please - for the love of God, return to spend money page after I've saved a spend money transaction? It keeps going to the find transaction page instead - forcing me to go to banking, press spend money, then start again having to choose the account number. So Please - we used to be able to do this - could we please just have the option to do another spend money transaction. If not this could we please have the option to put the invoice/reference number on the match/allocate transaction in banking please?1View0likes0CommentsDuplicated STP Reporting
Yesterday I made a mistake. On half way of "process payroll" for 3 employees, I noted that only 2 of the 3 employees were included in the run, so I stopped the run. Unfortunately, the incorrect pay run has been uploaded to MYOB's online "STP Reports" although the incorrect pay run was not sent to the ATO yet. Then I checked the figures insides "EOFY Finalisation" for one of the 2 employees involved in the botched pay run. This employee's "Gross YTD", "PAYG Withholding YTD" and "Superannuation Guarantee" all increased. The differences in figures were exactly the same as the figures in the botched pay run. I already deleted the botched pay run in MYOB. My concern is that the figures insides "EOFY Finalisation" were incorrect and needs to be corrected prior to Finalisation at the year end. Could you please kindly advise me on how to fix it? Attached is the relevant screen shots for your reference. Many thanks Kai1View0likes0CommentsATO error code: CMN.ATO.PAYEVNT.EM92172
Hello I received a Rejected status on the pay for one of our employees last week - it gave the error code ATO error code: CMN.ATO.PAYEVNT.EM92172. I have tried the ATO and MYOB websites to find a way to resolve this, but there does not seem to be an answer. I reconciled the pays in MYOB against STP2 Reporting and this reconciled. I then checked that particular pay in the ATO Portal and it is listed under Employees - it doesn't show any issues. I've never had a Rejected pay before and it concerns me. How do I resolve this and ensure that everything is going to be ok at the EOFY ? Thanks1View0likes0Comments