Here's a novel idea - FIX ALL THE BUGS. And in particular, recurring transaction reminder alert user selection
When trying to edit a recurring transaction, the user to receive the reminder alert changes to whoever is editing the schedule. Why??? From what I can see, it was a known issue back in 2021. I shouldn't have to reselect it each time, and sometimes I might not even know who it's supposed to be! As other users have reported in archived/closed posts, there's no way to report who receives alerts, so as soon as I open the edit schedule window, I can no longer see who should be receiving the alerts because the system fills in my name... (If there is a way to do it, I haven't found it, and it would be useless after I've accidentally saved it with my name anyway.) There should be a whole other section (if not in the forum, then directly to MYOB) for reporting bugs - these are not 'ideas'. They are things that have broken that your developers and decision-makers can't be bothered addressing.900Views7likes12CommentsPay bills issue
Hello. We have identified an issue with Pay Bills and Prepare Electronic Payments. Multiple instances for us. We entered Pay Bills, selected the supplier. Selected a single invoice to pay. Ticked Electronic Payment, applied the full amount to be paid and Record. Everything looks normal. Same invoice, double paid, showing 2 separate lines The ABA was loaded to the bank and it was paid. The double payment sits within a large batch of payments. It is impossible to identify unless each payment is cross checked against the physical invoices Attached are screen shots of various reports that highlight the issue for one of our examples. Our issue seems similar to these issues raised: Duplicate Payment: https://community.myob.com/t5/AccountRight-Sales-and-purchases/Duplicate-Payment/td-p/634616 Payments into system are double recording on same invoice: https://community.myob.com/t5/AccountRight-Sales-and-purchases/Payments-into-system-are-double-recording-on-same-invoice/td-p/750409 We feel this is a glitch with MYOB but we'd be happy for someone to advise us of our processing error.Exporting orders
Running out of options here. I have a business-critical issue relating to Item Sale exports as outlined in case01055631. I've requested escalation of the resolution of this issue via the following channels, to no avail: - AccountRight specialist - MYOBCustomer Success Specialist - Emailed to feedback@myob.com Can SOMEONE please assist in getting this bug fixed, or its goodbye to AccountRight for me.1.1KViews0likes12CommentsEdit Recurring Transactions error
Hi there, Can someone advise whether a fix is expected for the bug which does not allow you to edit a recurring transaction if you have the "Warn if jobs are not assigned to all transactions" preference set? The only posts I can find on the subject refer to turning this preference off as a "fix" but that is not a fix, that's a workaround. Our system requires job codes be used, and therefore this preference is required to be active. When will this be fixed please?Selected tax code does not exist
Keep on getting the Error“Selected tax code does not exist” when trying to save an invoice. • Timeline of events: 03/06/22 - Search Found a response from an MYOB Moderator, to someone else's post with the same issue (see attached PDF). However neither ticking nor unticking the "I Pay Freight on Sales" or"I Pay Freight on Purchases" setting resolves this issue. 09/06/22 - Webchat Spoke to MYOB support via webchat, a case file was created (01038293). The officer at MYOB stated that he's 'escalated this issue for me'. 20/06/22 - Phonecall #1 Spoke to MYOB support via phone call. It turns out the previous officer put in some gyberish that has ABSOLUTELY nothing to do with the issue. I repeated the issue all over again (the one I'd been waiting two weeks for). A case file was created (01045549). Said officer then transfered me to the Essentials Technical department. Essentials Technical department hung up on me after being on hold. 20/06/22 - Phonecall #2 Spoke to MYOB support via phone call. The officer recites the notes from the newer case file, which was put in properly. Said officer then transfered me to the Essentials Technical department. By now, it's been a total of two hours of phone time. Essentials Technical department hung up on me after being on hold. As a matter of urgency, can someone hurry up and attend to this? We have not been able to save invoices for 2 weeks! This is appauling. Im used to MYOB completely ignoring any form of case file that is created, and I've let your company off the hook a lot of times over the years. But this is making me question: 'WHAT we are even paying for?!'. MYOB; hurry up & get it together, because I am close to making the recommendation to my Employer that we switch to Xero, given that you are willingly charging for a product that does not do, what it states that it's supposed to do (which is illegal by the way).