mClgroup17
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Re: Send PDF invoice to MYOB In Tray
Hi Earl Thank you for your email, our problems has been solved, the suggestions you have put forward would not have solved the problem. After anothe exhaustive 2 hours on the phone yesterday and when I wouldn't get off the phone until I spoke with a "true" Tech Support person the guy in the Philipines asked me to go to the In-Tray and click on "Email Address". I immediately notices that the email address shown on this screen was not the email address I had been using for the past 18 months. The MYOB rep. then tried to tell me that someone in our organiziation had changed this address, which is totally absurd. I am the only person with the authority to do this; why would I click into this area then click Reset Email and I sure if I went past this point there would be a final yes/no question as to whether I wanted proceed, then proceed to change the email address then waste over 3 hours over two days on the phone trying to rectify this situation. I think what happened is because I wouldn't get off the phone and demanded some action, the Tech people reset the email address then advised the person I was talking with to direct me to look in this area. If he had been a true Tech Person why didn't he direct me to this area before the 3 hours was up. The answere is simply HE DIDN'T KNOW TO DO THIS BECAUSE HE IS NOT A TECHNICAL ASSISTANT. We have been using MYOB for over 25 years your support has never been good and now it is atrosious and costing this firm money, no wonder people are leaving MYOB in droves. We will certainly be investigating Xero as a matter of urgency227Views0likes1CommentRe: Send PDF invoice to MYOB In Tray
I have spent 1.5 hours of my afternoon on the phone to a gentleman in the Philipines regarding this issue. He was unable to answere my question and on several occassions during the conversation had to send my query to the Tech Team located in Australia via Chat and wait for their response. I politely requested to talk directly to the Tech team he was communicating with as he obviously didn't know the answer to my question. MYOB you have never been very good with support and having to wait on the phone for 1.5Hrs and basically play Chinese Whispers between the guy in the Philipines and the Tech Team located in the same country as me is totally rediculous. No wonder people are leaveing you in droves for Xero. As I type this it is now 3.45pm AWST I raised this query over 4 hours ago and still don't have a resolution - Well Done MYOB272Views0likes3CommentsRe: Remittances missing the attachment
I received a "no reply" email this morning saying this matter had been resolved, it hasn't been resolved. At this point in time I haven't had a reply from Geneve or my latest post. Geneve please get back to me as soon as possible as I will be remitting again on Friday410Views0likes1CommentRe: Remittances missing the attachment
Hi Genreve We are not using a custom form, we are and have always just used the standard remittance generated by MYOB. We generally pay suppliers on a Friday and this is the very first time it has been reported that the attachment is not attached421Views0likes0CommentsSuperannuation Payment - Double Up
Hello Community I have used the "Pay Superannuation" facility for many years through MYOB, but in August came across something very strange. I processed payroll as usual and paid Superannuation, unfortuneately I selected an incorrect bank account to make the payment from. I realized this before authorising the set so was able to reverse and resend using the correct bank account - All Good. I am now reconciling my Bank Account for August and note that on the day in question two payments of superannuation are recorded on the bank statement for that day, both for the same amount. I have reviewed the transactions in MYOB including using "Recap Transaction" . The first transaction (the reversal) is correct and recorded correctly in both superannuation and Bank General Ledger Accounts. The second transacation (using correct bank account) is also recorded correctly in both GL Accounts and there is only one transaction for this value in the GL Accounts BUT there is two transactions for this value on the same day on the bank statement. How can a transaction be doubled up at the bank but not be generated twice in MYOB?256Views0likes1Comment