ContributionsMost RecentMost LikesSolutionsRe: Employee card ID disappears when employee updates details Hi Doreen MYOB serial number is **1722 Regards Employee card ID disappears when employee updates details When employees go into MYOB to update their details, using the new link sent from MYOB, some of the existing data disappears. My employees' Card IDs now change to *None (from their unique number), payslip delivery changes from "to be printed and emailed" to "to be emailed" and the standard pays I have set up disappear. Nice to be able to send a message to employees and have them unpdate their data, but not at the cost of loosing existing data that they don't even have access to. MYOB please look into this. Re: Support please Hi Sai Received the private message, but can't privately reply as it's from the noreply email. How do I respond privately? Re: opening myob - states backup in progress but not correct Hi Sai How do I reply to your email - it's from the noreply address, and reply has bounced back? Re: opening myob - states backup in progress but not correct I am having the same issue, please can you help? #722 Support please Is there a MYOB email support address? Need help with inaccessible company file, hung in backup process. Re: Payroll - Record and Report error Thanks Tracey, that sorted it Re: Payroll - Record and Report error Serial number : 1722 company ID : 1 Re: Payroll - Record and Report error Hi I am using AccoutRight desktop and browser. Desktop I have tried (repeatedly) to run payroll, keep getting errors: get to reporting stage, and everything reflects as zero Process payment - amount $0 Browser won't report to ATO, nothing recorded at record and report stage: "something went wrong. Please try again or refresh. If persists, contact us. Request ID : 8d661cb etc No outstanding STP reports, no sent STP reports, payroll just not recording Re: Payroll - Record and Report error I have same issue, please can you help