SKing
Experienced Cover User
Joined 7 years ago
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Re: Invoices are not emailing to my customers
Hi Doreen Thanks for your response. I don't get any reject notifications or emails. It shows as sent but doesn't show as read. It is happening for every invoice I send. It seems some people may be seeing them but maybe they don't open them and therefore it isn't showing as read but others definitely aren't seeing them. I have emailed customers direct and asked them to include myob in safe senders but I dont' know who is getting them and who isn't. As mentioned, I thought nobody was seeing them (all were showing as received but not read) but now a couple of customers have responded that they had got original email... I've lost confidence in whether customers are getting them or not...Sales invoices being delivered but not read
I have noticed that for the past couple of months every one of my invoices sent via MYOB Accountright show as being delivered but not read. It appears that all of them must be going to junk. Why has this suddenly started happening with all of my customers. I know it can happen occasionally due to security settings on the receiving PC but it is happening with everyone. help please.36Views0likes1CommentRe: CUSTOMER CARD FILE OUT OF BALANCE - SHOWS OUTSTANDING AMOUNT BUT NO INVOICE OUTSTANDING
Hi Gavin Really appreciate your response. I think you've pinpointed the issue exactly. It is related to finance charge but reversing it now causes things to go out of whack. Was on the phone for over an hour on Thursday trying to explain it and sending screen shots - I ended up having to go because I had an appt. Will try again this morning. Fingers crossed :)355Views0likes1CommentRe: CUSTOMER CARD FILE OUT OF BALANCE - SHOWS OUTSTANDING AMOUNT BUT NO INVOICE OUTSTANDING
Hi Did you get this issue resolved because I have the exact same issue and I've been talking to helpdesk but they say to reverse it (which I've already tried) and all that does is fix this issue but throws out my trade debtors and accounts receivable. Thank you374Views0likes3CommentsRe: YTD Verification Report & ETP section
Hi. I have seen posts dating back to 2020 about this exact same issue - where "the team" have been notified as it is confusing. This issue has still not been resolved in 2 years. Can't your team please save us the angst of seeing these figures not appearing correct and then hunting down a solution, by simply actually fixing it? Thank you323Views1like0Comments