ContributionsMost RecentMost LikesSolutionsRe: Unable to process payroll for July 2020 Steven_Mas a matter of urgency - can you please advise about leave entitlement balances? Can I process my payrun even though entitlement balances are at 0? What are the ramifications and how do I rectify this?? Re: Unable to process payroll for July 2020 gh567 thank you for that information ... faaaaarrrrk though ... I have been waiting for the magical 1 July ... came in early as we had to have a second staff member come in from her holidays and she wanted to get it done asap ... can't effing do it until 10am?!?! Absolutely not acceptable this whole process/update change has been. Beyond frustrated! I will never, ever recommend MYOB to anyone, ever! Re: Unable to process payroll for July 2020 Accounts_Kidsand Chellie2 Good luck to you both! I was on hold for ages the other day and at the end of it all - no solution! Please do update here should either one of you actually get practical, workable help. Re: Unable to process payroll for July 2020 Steven_M- copying and pasting that same response is getting old ... at least pretend you have some idea of the inconvenience caused! Re: Unable to process payroll for July 2020 Steven_MCan you please reassure me that on Wednesday 1 July I will have NO ISSUE processing our payroll? And also, may I please have a DIRECT contact number to someone at MYOB for if I do? When I was initially phoning through to MYOB support last week I was on hold for AGES! I have 1 day to process these pays as I am having a second authorised user come in from holidays to do this. It is bad enough that we have to wait until 1 July ... I don't want to be waiting on hold for hours if there are any issues. Re: Unable to process payroll for July 2020 Gee I really hope you people at MYOB are CERTAIN that we will all magically be able to process our payrolls on July 1st ... reading a previous comment where they have changed the system date and it still has not worked has me very worried ... can somebody please look into this today, as a matter of urgency??? Other preschools in our area have been telling me to move to XERO for a while now ... that is looking like a good option! Re: Unable to process payroll for July 2020 I don't think changing the date in the system is a solution and won't be doing that. Why on earth would you suggest that and then follow up that it's not recommended? I also don't think waiting to enter the payrun data until the 1st of July is a solution ... in my opinion that is fraught with the opportunity to make mistakes and applying for an operational deferral from STP reporting - what nonsense! I thought updates were there to make life easier, not harder! Our Director is on holidays and one of our teachers has to come in especially on the 1st July to simply ensure staff can be paid on time ... ridiculous! Re: Unable to process payroll for July 2020 Hello, Thank you for that information. The problem I have is that we are closing down our preschool for the school holidays and we need to process the close-down period pays today and forward date the payments in our banking app so that staff are paid during the holidays. How do I go about doing that without having to wait until the 1st July. I won't have our Director here and we need 2 people to do the pay run. Please tell me there is a way around this...