AnneH1605
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Re: Superannuation not calculating correctly
Hi, I have tried again today and the dummy run on the 1st august is calculating correctly. It wasnt yesterday. I will do a proper pay run again on Friday and I will see how that all goes. I will contact you again if it hasnt resolved by the end of the mont. thanks for the help.722Views0likes0CommentsRe: Superannuation not calculating correctly
I have just tried that. it doesnt change anything. still caluculating at 18%. I have looked at the payroll catergory settings and it says 10.5%. I am at a loss here. As I said before I had hours on the phone with a consultant. I took screen shots and emailed reports to them and we still had no outcome. I asked for a Team Viewer session which was to take place last Friday, but that did not eventuate and I have still not been contacted. i need to arrange a suitable time as I work several jobs and I know this may not be easy, but surely when told that someone will call on friday ( a week following my orininal phone call) and I make sure I'm available someone could at least let me know if this can't happen. Please advise asap738Views0likes2CommentsRe: Superannuation not calculating correctly
I have an issue with superannuation calculating at 18% not the 10.5% it is supposed to be. I had 3 1/2 hours on the phone with a MYOB consultant but she was unable to assist me with an answer. I don't know if it's something in my settings or what it is. The super guarantee is set at 10.5% but is still calculating at 18%. I was supposed to have someone call me back last week to do a "team viewer" meeting but we haven't heard anything. Is anyone else experiencing this? I have another pay run this week and would love to have it sorted but then.765Views0likes0CommentsSuperannuation not calculating correctly
I have an issue with superannuation calculating at 18% not the 10.5% it is supposed to be. I had 3 1/2 hours on the phone with a MYOB consultant but she was unable to assist me with an answer. I don't know if it's something in my settings or what it is. The super guarantee is set at 10.5% but is still calculating at 18%. I was supposed to have someone call me back last week to do a "team viewer" meeting but we haven't heard anything. Is anyone else experiencing this? I have another pay run this week and would love to have it sorted but then.Solved762Views0likes5Comments