ContributionsMost RecentMost LikesSolutionsRe: when i process payroll it shows up as zero HiSam_R All good now - thanks for your help! Re: when i process payroll it shows up as zero HiSam_R last four digits of our serial no. are 7923, company file ID is 1 thanks Re: when i process payroll it shows up as zero HiSam_R We are having exactly the same problem and I have been trying to speak to someone at Myob about this since Friday last week. It is impossible to get through to a payroll expert at Myob. Promised call backs have not happened and even though this problem was acknowledged in the community forum nothing was done about it. Re: Payroll processing - not recording in electronic payments Hi Melisa_D I've cleared the cache, tried to process a single pay for date range 1/7-1/7/22. General payroll info shows tax table Jul 22. Still not working! When trying to process the pay run through the web browser I get the following error message:Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 793bc9f8-f2b3-49b1-a403-b5cf8c0cac10. Re: Payroll processing - not recording in electronic payments Can please somebody get back to me urgently so we can get this resolved? I have just spent 1 hr 30 mins on hold trying to speak to a payroll specialist before the line was cut off! Re: Payroll processing - not recording in electronic payments HiMelisa_D, still having problem and payroll won't record anything I am trying to process. I have attached the latest diagnostics file Payroll processing - not recording in electronic payments We are trying to process a pay as per normal however everytime we go to record the transaction it does not record the electronic payment and erases any work on that particular pay run. I can see from the forum that people had the same issue. How can I fix it? We need to process pays today. Re: MYOB Super Paid Twice after confirming details. Hi Yes, we have the exact same issue! I have asked our bank to put a trace on the payment to determine where it went! I have contacted Myob again regarding this yesterday but had no response!! Would be interesting to know how much in lost interest our staff’s super accounts are cumulating each day. Re: MYOB Super Paid Twice after confirming details. We urgently need to know when this is expected to be resolved since this is adversly affecting our cashflow. Simply stating that you are treating this as a priority is not good enough!