ContributionsMost RecentMost LikesSolutionsRe: Online Payments: BPay Surcharge Sorry you cannot all see it but I guess the good news is that it is hopefully coming soon !!! Re: Online Payments: BPay Surcharge Couldn't tell you. I'm guessing you have an online account if you are sending out invoices. I am using AccountRight Plus if that helps Re: Online Payments: BPay Surcharge This popped up on my online MYOB account this morning. Now when I go into my invoices the following appears Re: Online Payments: BPay Surcharge Woohoo !!! Cannot believe it, nearly fell of my chair Off Line file and In Tray Not sure if this has happened to others !! For the last few years I have been attaching documents to my sales and purchases and just keeping the paperwork in a box rather than a folder by month attached to a statement like I have always done in the past. It wasn't until we just closed a company down and I moved the file offline (so that I didn't have to pay the ongoing fee for an online account) that I realised I had lost all of the attached documents. MYOB really should advise people of this before you take the account offline. It is also something we should all be made aware of when we move a company to an online account that we will probably need to keep the company online until we no longer require the documents. Otherwise you will be keeping two sets of records, one manual in folders and the other on MYOB. Re: Online Payments: BPay Surcharge Hi Lennith Shouldn't the relevant team be aware of this problem, given users have been asking for a fix for well over a year now. !! Know one appers to be looking at this issue, we just seem to get the same response from MYOB every time that you will pass it onto the relevant team, which appears to be a pointless exercise. We got stung for over $10,000 for BPAY payments before we realised what was happening. I have given up waiting for a fix and like many others are now looking to move to Xero. Unless you fix this problem you will likely lose more users. Re: Online Payments: BPay Surcharge @henry_Very wise Henry. After a couple of months we also switched this feature off, as everyone was using BPAY and it was costing us a fortune. We even tried stating on our invoices that we didn't accept BPAY but that made no difference. I don't think MYOB are even considering fixing this problem as this provides them with an extra revenue stream. Like others Iwas also told by my bank that BPAY fees were around 80c per transaction, so where is the additional fee going ? Likewise after 20+ years of using MYOB I think it is time to look elsewhere. BPAY surcharge Hi MYOB Team, As raised by many other users in the "MYOB Community", and still not rectified can we please have either: - the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, as we do with MASTERCARD and VISA; and/or - the abilitiy to switch off BPAY as a payment option. We are a small business and were not aware that BPAY was being offered to our clients. We have now been stung with $5,000 worth of surcharges and will no longer be offering online banking if we cannot get this fixed ASAP. We previously had this same service set up with Westpac but chose to move across to MYOB as we thought it would be more efficient. If this is not fixed in the next few months we will be moving back to Westpac to provide this service. Regards Sally Re: Online Payments: BPay Surcharge Hi I agree with Suzi this has to be fixed. We are a small business and in the last six months we have been charged $5000 in BPAY surcharge fees. This is getting ridiculous and as Suzi has said clients have now cottoned on to the fact that if they pay with BPAY they do not have to pay a CC surcharge. We have now updated our invoices to say we do not accept BPAY hoping his will solve the problem but if clients continue to pay with BPAY we will have no choice but to stop using online invoicing. Re: Super not accrued Hi Teren what you said is correct. I fixed the problem with the Super accrual in May and was posting a May payrun and the super was not being calculated. I tried posting a June payrun and the super in now calculating correctly. Bit weird !!! Thanks for your help