ContributionsMost RecentMost LikesSolutionsRe: ZERO Customer Service Hi, I did contact SuperChoice to enquire, they advised me I needed to contact MYOB? ZERO Customer Service There is ZERO customer service on hold for 2 hours, spoke briefly to somebody who appears to have little knowledge of how to help me, and I am now on hold again while she works out how to help. MYOB customer support has deteriorated to an appalling level. It is not good enough. My clients and my practice are paying for a premium product but receving a substandard level of customer support. I am beyond frustrated and annoyed after trying to work out a solution to a time critical matter for over a week with no solution in sight. Our superannuation payments were debited from our Account 20/6/22 and have still not been received by the Funds - spent 1.5 hours on live chat yesterday with no resolution as the customer service support worker did not have any understanding of what I was talking about in regard to superannuation clearance?? She eventually cut me off the live chat as she obviously was unable to help. I tried on online chat and was transferred to payroll who after 2 hours did not pick up the phone. Tried again today, rang Sales and sure enough someone picked up straight away however they then transferred me to payroll and I am now at the 1 hour waiting time? Why is MYOB holding onto Superannuation Payments for so long and not processing them through onto employess Superannuation Funds when they are deducted from the business' account within a day???? Re: ZERO Customer Service Why does it take so long for the superannuation payments made and processed (MYOB completed) to be debited to the employee accounts. The time frame from taking the money from my company bank account to get to the employee superannuation account is over 7 days...why??? Someone is sitting on this money, add this up to how many clients accounts and this would be an enormous sum - Who is benefitting from this??? I paid the superannuation on 20th June (for salary sacrifice) the money has cleared my bank account same today and as of today (27th June) the money has not been received into the super funds' member account. Why does the clearing house take this timeframe? I sat on the online chat for over 1 hour and they were unable to provide me with an answer and said to contact the Superannuation Company; who said MYOB super clearing house are holding onto the money??