Veena
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Joined 14 years ago
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Re: Super returned
OK MYOB. I have done what you asked. Now the super has bounced back AGAIN. I will not be using your platform to pay my husband's super (my SMSF)-it is clearly defective. Payments made via the SBSCH get through without difficuclty...and have done so for 5 years! Check your case 03007638-to which I have received zero input from you.43Views0likes1CommentRe: SuperChoice P/L transaction processing problem
Hi both of you. I have finally managed to match the transactions via my Desktop version of the file. I do wish MYOB would sort this issue. I have now had manual reconciliation issues with a rejected super payment and an investment account where transactions would not appear for reconciliation on the browser version (all appeared in 'Find Transactions', but not once the Reconcile screen was opened)...yet the Desktop did. Please MYOB replicate the functionality of the Desktop with the Browser. These issues are ongoing and time wasting for bookkeepers.36Views0likes0CommentsRe: Manually entered transaction not appearing
Finally received a response from MYOB: absolutely useless! Repeated the same info above. I have managed to be able to reconcile the account on the desktop version of the file with NO DIFFICULTY-all transactions appeared on the reconcilation screen. This reconciliation has transferred to the browser version without a problem. I strongly suggest YOU have an issue here MYOB: Desktop has far more functionality and less 'bugs' than your browser. Suggest you replicate the functionality of the Desktop TO the browser, prior to disabling the desktop version.19Views0likes0CommentsRe: SuperChoice P/L transaction processing problem
I feel your pain OnBalance-I have a case with MYOB at the moment: EXACTLY the same problem: I was instructed to reverse the super payment and reprocess...now the reversal does not appear when attempting to match to the credit received from SuperChoice...we are now left with Super liability accounts not balancing by that amount. I even tried desktop version-to no avail. Needs sorting, and fast! How are we to use MYOB to remain PayDay Super compliant if it's own software is so full of errors (note: my fund is compliant and the prior super payment was made via SBSCH without an error, yet had bounced via MYOB).55Views0likes1CommentRe: Manual deposit entries not recording.
I had this-entries appeared in 'Find Transactions' but not in 'Reconcile' screen. Whilst the browser had this issue, I was able to go onto the desktop version and transactions were there-I could then reconcile in that screen. This then updated the browser version. Was able to reconcile the account via desktop and info transferred to browser. Next month had the same issue, and the same solution worked. Wish MYOB would make one system have ALL the functionality of the other!27Views0likes0CommentsSuper returned
I have a case with MYOB (03007638) at present on this one, but currently have a balancing issue the community may have come accross. Super payment was returned a week after lodgement. On instructions from MYOB, original super payment was reversed, then super reprocessed. My issue is now I have a reversal of the amount sitting in my reconciliation screen dated 6/4/26, a return from Super Choice of the same amount on 15/4/26 sitting in Bank Feeds, and the new payment that has gone out for same amount on 16/4/26. The returned payment cannot be matched with the reversal on 6/4/26, and if processed as per instructions and credited to Super Payable Liability account, Super Payable will be out by that amount.69Views0likes2CommentsRe: Manual deposit entries not recording.
Had the same issue: 2 transactions 5/1/26 & 6/1/26 appeared in 'Find Transactions' but don't appear in reconciliation screen. MYOB suggested I reconcile to 1/1/9999, then immediately unreconcile to 're-set' the system. This may work for you-both transactions did appear for me, but as soon as I put in 31/1/26 as reconc. date, they disappeared, and despite repeating the above steps, do not appear, but still appear in 'Find Transactions'. Might work for some of you. I have created a 'ticket' for MYOB to investigate. Good to know I'm not the only one!29Views0likes0Comments