BPA
Experienced Cover User
Joined 12 years ago
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'ALLOW' every Email to be sent
Hi, When we send payslips or remittence advices we are asked to "Allow" everyone individually. This has just started happening today, 14/12/22. Yesterday they all went through one after the other. It has also stopped including our Business Signature. Is there a probram we need to update to make this a faster process please? Regards Andrea379Views0likes3CommentsRe: Unable to record pay run
Hi Sam, I have been unable toupload my file and have been on the phone for one hour trying to get assistance. When I try to upload it, a message pops up saying we need a Current Account Right Live subscription. I believe we do have a valid subscriptiuon as we are using SIngle Touch Payroll and have been recording pays in that file for the last 3 months. I have also uploaded the file before, but because we use it locally, the file online is not up to date. My wait time on the phone is now 110 minutes!!! I am very frustrated, please help. Andrea802Views0likes1CommentRe: Unable to record pay run
Hi Sam, That was the only Diagnositc file we could find sorry. It actually doesn't come up with an error. We can enter the payrun as normal and check it on Verification Report. Then when we press Record pays it goes to the usual screen whcih shows you how many pays have been recorded and the value of the payrun, however the totals are all zero. Our files are all local but I can put it online for you if that will helps. Regards Andrea837Views0likes10Comments