Balance Sheet NOT balanced
I reported 3 months ago that the Balance Sheet for our organisation does not balance. I was advised to rollover to the current year and see if that helped. I do not normally rollover the year, until the previous year's audit is accepted at the AGM, so had to wait for that. I rolled over at the beginning of this month. The Balance Sheet is still not balanced. Please could I have some assistance? Fiona L
Employee unable to select superfund in Self-Onboarding
Hi We have a new employee who is trying to complete self-onboarding, when they get to the superannuation section there is no option for them to select their nominated fund, it is defaulting to "My Mercer" superand asking him to select investment portfolio. Note, My Mercer isn't our preferred super fund either...so its not like its defaulting to this for this reason. We do have two other employees that had nominated My Mercer, but we have also had to other employees onboard since then and didn't have this issue....they did nominate our preferred super fund though so not sure if this is the reason why the didn't have the same problem perhaps? Any ideas on how he can get passed this an nominate his preferred fund. Thanks in advance😊
Unable to apply a credit to an open order
Hi I have an overpaid invoice with a credit of $37,877.76 USD available, I'd like to apply this credit to an open order, however when I go the the returns/credits tab, this credit does not exist. Please see below snippets, can you advise why this is happening and how do I fix this? Thanks Ida
Online Administrator access unable to download MYOB invoices
Hi Can you advise why I don't have the option to download your invoices - I have administrator access. Below is a snippet from user with "Owner" access. Every time I need to download MYOB's invoice, I have to wait for a code from the "owner" so trying to bypass this stage. Is there an option for invoices to be emailed instead? Thanks IdaEmployee Self-Onboarding issue
I'm having issues with a employee when I send the invite for self on boarding. I send them the invite MYOB states the employee card has been created and onboarding invite sent. Problem is no card is created no invite is sent I have tried this now several times over a week. This particular employ has 4 "inactive" cards as they have worked for me previously left then come back again (the jobs seasonal). Anyone have any ideas what the problem may be?
