AccountRight Emails for statements not being sent.
When emailing a large group of statements 60 or more AccountRight will only show 10 or 15 emails in sent emails. There are no indicators to say emails were "rejected, marked as spam, or bounced, or pending". Customers contact us to say they are not receiving statements when we send every week. I tried sending small groups of 20 or less and MYOB will only select randomly approximately 8 shown as sent. When sending statements for a supermarket chains to one email address MYOB will only select a handfull of maybe 4 when all stores (40 plus) in the group have the same email adress. I checked our internet speed and we have 54 mbps download and 18 upload which is a fast service. The isse have been present before and after the new AccountRight update 15th May.
Turn off the "Pay by BPay" from invoices
We are using the Credit Card payment which has been working fine. But last week a customer used the "Pay by BPay" as shown at the bottom of the invoices. Which also worked fine, expect we got hit with a big service fee. How can I REMOVE the "Pay by BPay" from invoices or have the service passed over to the customer in the same way its done with Credit Card Payments???
email delivery unsuccessful (hotmail address)
Hi, we have been trying for some time to send a weekly statement to a hotmail address and every week we get a bounce notification advising unsuccessful. We are able to send it direct out of outlook so no issues with customer receiving emails. Why would this be happening?
Stock quantity discrepancies
I have a number of imported items that we purchase separately, however they are combined together and coded with a new item number so when we sell them we can sell them as a complete item. This has led to some discrepancies with how many items we actually do have in stock compared to what is showing on our MYOB inventory system. As can be seen in the attached screenshot, we have a Freight price allocated to the item number 41, plus we have a Item build or item cost also allocated for item number 41, then finally item 41 itself. The reason for this is because we are responsible for our own freight from the international supplier, so when placing orders for items we place 1 PO with the manufacturer, and another with the freight company. How can I rectify these numbers?
Browser capabilities
Hi there, total newbie here. I currently do invoicing for a family member's business and they have just transitioned to MYOB. As I do this remotely, I do not have access to the desktop application. I am also a Mac user. I assumed it would be straightforward for me to access their account via browser as MYOB states "manage your business on any device". I was provided with some instructions from the business but the information relates to the desktop version which seems very different to the browser. Eg. Select Sales tab Enter Sales New Sale Record Sales Register On the browser version, I've clicked on > Create > Sales > Invoice which I assumed is what I need to get into to start an invoice/sale. When I open that I get the message "This invoice is read only because the layout isn't supported in the browser. Switch to AccountRight desktop to edit this invoice.". Is it correct that I cannot use this function/create invoices while on the browser? If so, that's very odd for something that claims to "manage your business on any device". I just want to have access to create invoices for the business, nothing further. If I cannot use the browser, what is the recommendation / process for getting the desktop version on my computer. Thank you kindly.
